Onboarding New Dealership Staff: How to Train Your Team on Sarekon in One Day

Hiring new staff at your BHPH dealership is always a big step. Whether you’re growing, backfilling, or just sharpening your team, the faster your staff can get comfortable with your GPS and telematics tools, the better. For BHPH dealers using Sarekon, a smooth onboarding process means your team can confidently support customers, manage inventory, and troubleshoot devices without costly downtime or confusion.

Here’s a proven, one-day onboarding plan to get new BHPH hires Sarekon-ready. By leveraging Sarekon’s training resources and industry best practices, your team can hit the ground running.

1. Start with the Basics: Sarekon Platform Overview

Morning Session: Orientation & Platform Walkthrough

• What Is Sarekon? Start with a quick explanation of how Sarekon supports BHPH dealerships, including GPS tracking, real-time monitoring, inventory management, and customer support all in one place.
• User Roles & Navigation: Walk through the platform interface your staff will use. Cover main menus like tracking, account management, renewals, and reporting.
• Staff Responsibilities: Clarify which roles handle installs, device management, and customer communication.

2. Deep Dive: Key Sales & Support Processes

Late Morning: Hands-On Learning with Sarekon Resources

• Device Types & Installation: Cover the differences between Wired, Wireless, and Rechargeable devices. Use Sarekon’s step-by-step installation guides and videos, available anytime on the Sarekon Support Page. Show new hires where to find these guides, and walk through a sample install process.
• Lifecycle Management: Demonstrate key processes like device activation, renewals, transfers (incoming/outgoing), and cancellations. Explain how to confirm activation and where to look for common issues.
• Quick Reference Handout: Provide a cheat sheet covering device types, LED meanings, and troubleshooting basics for easy reference during the first few weeks.

3. Practice Makes Perfect: Real-World Scenarios

Lunch & Learn: Live Demonstration and Roleplay

• Simulated Scenarios: Have new staff shadow or walk through activating a device, setting up a geofence, or renewing a subscription.
• Troubleshooting Drill: Present a common scenario (like a device not reporting) and walk through troubleshooting:
  • Check subscription status
  • Verify power and ground connections
  • Review event history
  • Understand when to escalate

4. Support & Escalation Pathways

Afternoon: Escalation, Customer Service & FAQs

• How Support Works at Sarekon: Explain that customers reach out by phone or email.
  • Support Line: Most calls are answered in under 25 seconds.
  • Email: support@sarekon.com
• When to Escalate: Train staff to identify when an issue can be resolved in-house, and when it should be escalated to Sarekon (for RMA requests, unresolved technical issues, or account changes).
• FAQs: Review frequently asked dealer and customer questions about installation locations, battery charging, location accuracy, and privacy.

Handout: “Who to Contact” directory with escalation contacts for billing, renewals, technical support, and more.

5. Wrapping Up: Resources & Ongoing Learning

End-of-Day Checklist

• Make sure all new staff know where to access Sarekon’s installation and troubleshooting guides: Sarekon Support
• Provide handouts or a digital folder with cheat sheets and escalation contacts.
• Encourage ongoing learning by reminding staff to reach out to experienced team members and contact Sarekon support for anything they’re unsure about.

Bonus: End the day with a short quiz or practical challenge—reward top performers to make onboarding fun and memorable!

Why Fast, Structured Onboarding Matters

Well-trained staff don’t just reduce mistakes, they deliver better customer experiences, solve problems faster, and help your BHPH dealership succeed. Sarekon’s training resources and structured onboarding process help new hires feel confident and capable, right from day one.

Want more training tips for your dealership?
Contact the Sarekon support team today!